Privacy Policy

At www.pensala.com, we value the privacy of our users and are committed to protecting their personal information. This Privacy Policy outlines how we collect, use, store, and protect the information provided by users when accessing and using our website.

Information We Collect:

Personal Information: When you visit our website, we may collect personal information that you voluntarily provide, such as your name, email address, phone number, or any other information you choose to provide through our contact forms or registration process.
Usage Information: We may collect non-personal information about your interaction with our website, such as your IP address, browser type, operating system, referring website, pages visited, and the date and time of your visit. This information helps us analyze trends, administer the site, and improve our services.
Cookies: We use cookies and similar tracking technologies to enhance your browsing experience. These technologies enable us to remember your preferences, customize content, and gather information about your usage patterns on our website.

Use of Information:

Provide Services: We may use the personal information you provide to deliver the services and information you request from us, such as responding to inquiries or providing updates on our products and services.
Improve User Experience: The non-personal information we collect helps us understand how users interact with our website and allows us to improve its functionality and user experience.
Communication: We may use your personal information to communicate with you, such as responding to your inquiries, sending administrative emails, or providing information about promotions, updates, or newsletters. You can opt out of receiving marketing communications at any time.
Legal Compliance: We may use and disclose your information to comply with applicable laws, regulations, legal processes, or enforceable governmental requests, as necessary to protect our rights, privacy, safety, or property, or that of our users or the public.

Data Security:

We take appropriate measures to safeguard the personal information collected on our website. We implement security measures to protect against unauthorized access, alteration, disclosure, or destruction of your personal information. However, no data transmission or storage system is completely secure, and we cannot guarantee the absolute security of your information.

Payment Methods:

Credit/Debit Cards: We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover. When making a payment with a card, you may be required to provide the card number, expiration date, CVV code, and billing address.
Online Payment Platforms: We may offer the option to make payments through third-party online payment platforms, such as PayPal, Stripe, or other secure payment gateways. The use of these platforms is subject to their respective terms and conditions and privacy policies.

Payment Process:

Authorization: When you place an order on our website, your payment information will be securely processed and authorized to ensure the availability of funds.
Order Confirmation: Once your payment has been successfully authorized, you will receive an order confirmation email with the details of your purchase.
Payment Verification: In certain cases, we may need to verify the payment information provided before processing your order. This may involve requesting additional documentation or contacting you for further verification.
Order Fulfillment: Once your payment is verified, we will proceed with processing and fulfilling your order according to the specified delivery or service timeline.
Currency and Pricing: The prices displayed on our website are typically in the local currency. If you are making a payment from a different country, currency conversion rates may apply, and any fees associated with currency conversion will be borne by you.

Refunds and Cancellations:

Refund Policy: Our refund policy varies depending on the products or services offered. Please refer to the specific product/service page or contact our customer support for information on refunds and returns.
Order Cancellations: If you wish to cancel an order, please contact our customer support as soon as possible. We will review your request and determine if the cancellation is possible based on the status of your order and our cancellation policies.
Failed Payments: In the event of a failed payment, please ensure that the payment information provided is accurate and that sufficient funds are available. If the payment fails, you may need to retry the payment or choose an alternative payment method.

Third-Party Disclosure:

We do not sell, trade, or transfer your personal information to third parties without your consent, except for trusted third parties who assist us in operating our website or providing services to you, as long as they agree to keep the information confidential.

Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to the Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with the updated date. We encourage you to review this policy periodically.

If you have any questions or concerns about this Privacy Policy or the practices of www.pensala.com, please contact us at pensala.info@gmail.com.

Please note that this privacy policy applies only to www.pensala.com and not to any other websites or services linked to or provided by us.