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Privacy Policy

Effective Date: [Insert Date]

At Pensala.com, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website pensala.com and use our mobile applications available on the Google Play Store and Apple App Store.

By using our website or mobile apps, you agree to the terms of this Privacy Policy.

1. Information We Collect

a. Personal Information

We may collect the following types of personal data:

  • Full Name

  • Email Address

  • Contact Number

  • Billing Information

  • Educational Level and School Details

  • Login Credentials (securely stored)

b. Device and Usage Data

We automatically collect:

  • Device Information (model, OS, IP address)

  • App usage and interaction logs

  • Crash reports

  • Language and location settings

  • Access timestamps

c. Payment Information

We collect payment data through secure third-party services including:

  • Google Pay (Android users)

  • Apple In-App Purchase (IAP) system (iOS users)

We do not store your credit card or payment information on our servers.

2. How We Use Your Information

We use your information to:

  • Provide educational services and course access

  • Maintain user profiles and learning progress

  • Process payments securely

  • Improve app functionality and performance

  • Deliver personalized content

  • Respond to inquiries and provide support

  • Comply with legal and regulatory requirements

3. Data Sharing and Disclosure

We do not sell or rent your data. We may share your information with:

  • Trusted third-party service providers (payment gateways, hosting providers)

  • Analytics providers (e.g., Google Analytics, Firebase, Apple Analytics)

  • Law enforcement or regulatory authorities, when legally required

All data sharing is done under strict confidentiality and compliance standards.

4. Security Measures

We implement advanced security protocols including:

  • SSL encryption

  • Firewalls and access controls

  • Secure payment processing

  • Regular audits and system monitoring

While we strive for 100% security, no method of transmission over the Internet is completely secure.

5. Your Rights

You may:

  • Access, correct, or delete your personal data

  • Withdraw consent at any time

  • Request data portability

  • Opt out of marketing communications

To exercise these rights, contact us at info@pensala.com.

6. Google Play Store Compliance

Our Android app complies with Google Play Developer Policies, including:

  • Data Safety Form accurately disclosing data collection and sharing

  • Explicit permission requests and in-app disclosures

  • Adherence to the Families Policy if content is aimed at children

  • Secure use of advertising identifiers, if applicable

We provide all required privacy information through our app’s Play Store listing.

7. Apple App Store Compliance

Our iOS app complies with Apple’s App Store Review Guidelines and App Privacy Details, including:

  • Clear disclosure of data collection practices in App Store Connect

  • Use of Sign in with Apple, if applicable, respecting Apple’s privacy standards

  • No unauthorized tracking or fingerprinting

  • Adherence to Apple’s Family and Kids Category policies, where relevant

  • Data use limited to app functionality, with user consent

All required privacy practices are disclosed in the iOS App Privacy section.

8. Children's Privacy

Pensala.com is designed for learners of all ages, but students under 13 years old must use the service with parental or guardian consent. We do not knowingly collect personal data from children without appropriate supervision and permissions.

9. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our practices. We will notify you of significant changes through our website or app.

Last updated: [Insert Date]

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact us at:

Pensala (PVT) Ltd
Email: info@pensala.com
Website: www.pensala.com

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